Where are you based?
Phelena Rent A Car is based in Protaras.
Where do you deliver cars?
We deliver cars to Protaras, Ayia Napa and all towns in between to Larnaca and further afield if requested.
Is there an age limit for renting a car?
Anyone between the age of 25 and 70 can rent a car.
If you are between 21 and 24 please contact us.
What documents do I require to rent a car?
We require your driving license (photo card) and also your passport.
What payment methods do you have?
Payment can be made in Cash (Euros) or via debit / credit card. We have the facility for Credit card payments to be made onsite at airport deliveries.
I need to book a baby seat, how can I do this?
We can supply a variety of baby seats for various ages. In order to provide you with the correct seat please advise us of your requirements when making your booking (Age and weight of the child / children)Please note baby seats / booster seats must be booked in advance and are subject to availability. While we endeavor to be able to provide you with a baby seat / booster seat if they are not booked in advance we cannot guarantee we will be able to do this.
Do you have GPS available?
GPS is available at a rate of 5 (Five) Euros per day. Our GPS units are available in a variety of languages. If you require a specific language please contact us for details.
I have airport transfers booked; can you deliver my car to my hotel?
Yes we can deliver your car to your hotel; we will require knowing which hotel you are staying at and a contact telephone number.
What is the minimum number of days I can book a car for?
The minimum number of days a car can be booked for is 3. For any days less than this please contact us and we will do our best to assist you.
What is the minimum number of days for airport transfers?
For Airport transfers the minimum number of days is 5 (Five) for Larnaca Airport and 7 (Seven) for Paphos Airport.
There are a large number of people in my party and we will have a lot of luggage. Is it possible for you to assist us with transferring the luggage?
Yes this may be possible however we will need to know this in advance to be able to make arrangements.
Do you include Maps with the rental price?
Yes a map pack (covering all major towns and cities) is provided with the rental.
Can I have my car delivered to a private property in Cyprus?
Yes we can deliver your car to a private property; we will require to know the address of the property you are staying at and a contact telephone number.
Is fuel included in the rental price?
No Fuel is an additional cost and is non-refundable.
Can I have a second driver on the insurance and is there a charge for this?
Yes a second driver can be included on the insurance Free of Charge.
If I need to make an amendment to my booking how can I do this?
Please contact us either by telephone or via email quoting your online reservation number / or if you booked by telephone your initial arrival date and inform us of the change.
What are the speed limits in Cyprus?
Speed limits are as follows:
100KM/H on motorways
80 KM/H on dual carriage ways
50 / 30 KM/H on roads and in residential areas
OR AS INDICATED ON ROAD SIGNS.
For any further questions please do not hesitate to contact us.